Expert insights, practical education, and professional development
Crawford Masterclass is an exclusive learning series featuring industry leaders from across Crawford and the markets we serve. Designed for claims professionals, risk managers, insurers, brokers and business leaders, each session delivers practical insights on the trends, challenges and opportunities shaping the future of claims, risk management and customer experience.
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Crawford Masterclass: Ontario Auto Reform
Ontario’s 2026 Auto Reform introduces a fundamental shift in accident benefits, moving from bundled coverage to optional, consumer-driven protection. This Crawford Masterclass takes insurers, brokers, and claims professionals through how this may play out in practice.
Previous Sessions
Crawford Masterclass: Environmental claims in Canada
In this Crawford Masterclass, Environmental Practice Leader Benjamin Delgado does a deep dive into how environmental and pollution losses are handled across Canada, and the takeaways are worth sharing.
Crawford Masterclass: Catastrophe response in claims handling
Catastrophic events are no longer isolated or infrequent. With increasing severity, frequency, and geographic spread, insurers are under sustained pressure to respond faster, without sacrificing quality or consistency. This session explores what effective catastrophe preparedness really looks like today, and why the most successful catastrophe responses are built before the event, not during it.
Crawford Masterclass: Advanced cyber claims handling in Canada
Get a clear, practical look at how cyber claims are unfolding in Canada, from ransomware to privacy notifications and business interruption. In this Crawford Masterclass, Canada's cyber claims team share real‑world insights on where complex claims stall, what drives severity, and response.
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