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  • Services
    • Loss Adjusting
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    Global Loss Adjusting Preview Cards 480X270

    When loss occurs, Crawford is there with the right team, the right technology, and the right processes to help you restore and rebuild.

    Global Third Party Administration Preview Cards 480X270

    From loss adjusting to medical management to managed repair and more, Crawford delivers effective TPA solutions to save you time and money.

    Global Managed Repair Preview Cards 480X270

    Deliver a world-class experience to your customers from first notice of loss all the way through to finished repair.

    Global Medical Management Preview Cards 480X270

    A comprehensive set of clinical management programs focused on compassionate care.

    Crawford Inspection Services

    Utilize our expertise for boots-on-the-ground support so that your team can focus on what matters the most, providing a better policyholder experience.

    Global Catastrophe Services V1 Preview Cards 480X270

    In the aftermath of any catastrophic event, our expertise and experience has you covered.

    Service Catalog

    Get details on all of Crawford's services in our easy-to-navigate online catalog.

    Explore our services

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    Global Insurance Carriers Previewcard

    Optimize your claims processes and delight your customers.

    Global Insurance Brokers Previewcard

    Backed by our innovative array of services, you’ll always be the hero to your clients.

    Global Corporates Previewcard

    Comprehensive solutions for businesses in any industry.

    Global Preview Card Lloyds 480X270

    Exceeding expectations for syndicates, brokers, insureds, coverholders, and MGAs.

    Uk Agriculture Preview 480X270

    Understanding the ever-changing risks of the modern rural economy.

    Global Construction Previewcard

    Specialized expertise for those who build.

    Camera man filming a scene in a doctor's office

    Navigating the complex landscape of production risk.

    Aerial view of city

    Supporting the unique and ever-changing risks of financial institutions.

    Global Hospitality Preview Cards 480X270

    Driving efficiency, building customer satisfaction and protecting your brand.

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    Keeping the engine of commerce running.

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    Expert service in a complex, large-scale and high-profile sector.

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    Global expertise for large-scale operations.

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    Innovation and data-driven efficiencies deliver value for public entities.

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    Exceptional service, information and reassurance in a fast-paced business.

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    Managing risk in one of the world's largest industries.

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    Frictionless intake, rapid response, and comprehensive coverage.

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    Global Innovation Preview Cards 480X270 V2

    We’re not just embracing change, we’re leading it.

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    Leading-edge estimate review technology that eliminates friction and ensures faster, more accurate property repair estimates.

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    Empowering policyholders to safely submit their own claims data.

    Global Preview Recall 360 480X270

    Helping you prepare for and respond to any product recall.

    Global Escape Of Water

    Combining IoT technology with IICRC certified water loss specialists to deliver rapid and reliable response.

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    Global Our Story Preview Cards 480X270 V2

    Learn about Crawford's mission, vision, values, and the over 75 years of history that have made us who we are today.

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    With hundreds of offices and service centers around the world, Crawford is everywhere you need to be.

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    Crawford’s strong and seasoned leadership team leverages its extensive knowledge and industry experience to drive our business.

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    Visit Crawford's investor relations website for news and information relevant to our shareholders.

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    We strive to make a positive impact on the communities in which we live and work.

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    At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Won't you join us?

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    Discover recent placements, company news and additional Crawford resources.

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    We’re here to help! Team members around the world are standing by to assist you and your business.

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Our Story

Honesty and integrity above all

In 1941, Jim Crawford opened the first Crawford & Company office in Columbus, Georgia. He founded the company on three principles.

1. Honesty and integrity above all 2. Hard work pays 3. Knowledge and creativity is power

For over 80 years, these principles have been embedded in Crawford’s culture, shaping the company’s ongoing commitment to putting people first and delivering the highest quality service for its customers. To learn more about Crawford's ongoing commitment to ethical business practices, we invite you to review our global code of business conduct and ethics.

Our purpose

Restoring and enhancing lives, businesses and communities.

Our values

Our purpose is embedded in our values — to RESTORE is a part of everything we do.

Global Our Story Content Restore Graphic 2X

Since 1941

What started as an attempt to make milk truck deliveries more efficient has evolved into a global enterprise, solving claims-handling challenges for thousands of businesses around the world. It’s a long, proud history, and you can review many of the highlights below.

1941
Global Timeline 1941 Jim Crawford 600X400

Jim Crawford opens the first Crawford & Company office in Columbus, Georgia.

1946
Global Timeline 1946 Training 600X400

Jim Crawford creates an employee training program that would later evolve into Crawford Educational Services and set the standard for education of claims adjustment in the insurance industry.

1948
 

Crawford establishes new company slogan — "Top quality, promptly"

1950
Global Timeline 1950 Batonrouge 600X400

The company’s first acquisition of L.C. Arney, an independent adjusting company, opens the door to Baton Rouge, Louisiana at a cost of only $7,000.

1957
Global Timeline 1957 London 600X400

Crawford opens an office in London, beginning its international expansion.

1967
Global Timeline Toronto 600X400

Crawford expands to Canada, initially with offices in Vancouver and Toronto.

1968
Global Timeline 1968 Publiclytraded 600X400

Crawford becomes a publicly traded company issuing 225,000 shares of common stock at $16 per share.

1971
 

Crawford’s MAYDAY, a 24/7 claims referral service revolutionizes the industry and solidifies Crawford as the leading innovator of claims solutions.

1972
Global Timeline 1972 Catastrophe 600X400

Rehabilitation, risk management, and catastrophe support are added to the Crawford service catalog as Crawford expands beyond property and casualty.

1981
Global Timeline 1981 Risksciencesgroup 600X400

Crawford debuts Risk Sciences Group (RSG), a risk management service that gives self-funded corporations the ability to better understand their risk situations and manage them more effectively.

1990
 

Crawford begins a decade of global expansion, acquiring Graham Miller Group, Brocklehurst Group and Thomas Howell Group during the 1990s.

1991
Global Timeline 1991 50 Years 600X400

Crawford celebrates 50 years in business.

1998
Global Timeline 1998 Canada 600X400

Crawford acquires Adjusters Canada Inc., becoming the largest loss adjusting firm in Canada.

1999
Global Timeline 1999 Cc Gcg 600X400

Crawford acquires Contractor Connection adding managed repair to its growing suite of services.

2006
Global Timeline 2006 Broadspire 600X400

- Broadspire, Crawford’s largest acquisition to date, adds global TPA services, medical management, and more to the Crawford portfolio.
- Specialist Liability Services acquired in the UK to ensure continued growth in the Lloyd's and London market.

2010
 

Contractor Connection launches in Canada

2014
 

The Company's second largest acquisition, GAB Robins, significantly increases Crawford's claims handling business across a wide range of product lines and bolsters its global specialty claims services.

2015
Global Timeline 2015 Gbsc Manila 600X400

Crawford establishes its Global Business Service Center (GBSC) in Manila, Philippines, to consolidate and scale business functions and services.

2016
Global Timeline 2016 75 Years 600X400

- Crawford celebrates 75 years in business.
- Crawford Innovative Ventures (CIV) begins its work researching and investing in partnerships and acquisitions to support Crawford’s strategic plan.

2016
Global Timeline 2016 Wegolook 600X400

Through CIV, Crawford acquires a majority interest in WeGoLook, an on-demand field services company combining technology with the gig economy to gather and validate information anytime, anywhere.

2018
2018 600X400 Timeline

- WeGoLook launches in the UK, pushing forward ongoing innovations in claims management and significantly enhancing claims responsiveness.
- Crawford & Company (Canada), Inc. announces acquisitions of Cherrie Griffith Ltd., a provider of risk and claims services in the Ottawa region, and James, Dube, Spraggs Adjusters Ltd., with locations in Winnipeg and Brandon, Manitoba.
- Crawford celebrates 50 years as a public company.

2019
Plrb 2019 480X280 Escape Of Water

Crawford introduces the industry’s first smart water-detection product.

2020
 

- Rohit Verma named CEO and Joseph Blanco named president.
- Crawford establishes Office of Diversity, Equity and Inclusion.
- Crawford acquires HBA Legal, and it becomes part of Crawford Legal Services.

2021
80th anniversary our story time line image

- Crawford celebrates its 80th anniversary.
- Crawford acquires Praxis Consulting, edjuster and BosBoon Expertise Group BV.

Today

Crawford is the largest publicly listed independent provider of claims management and outsourcing solutions globally with nearly 9,000 employees in over 70 countries around the world.

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