Claims Management Solutions
Navigating the future of claims management
Learn how our people and purpose come together to restore what matters most
The claims landscape is evolving rapidly, shaped by a perfect storm of rising catastrophes, shifting workforce dynamics, and growing customer expectations. Canadian insurers are under increasing pressure to deliver faster, more accurate and empathetic service—often with fewer resources. Meeting this moment requires a renewed focus on four critical areas: capacity, accuracy, customer experience and technical expertise.
Capacity
When claims demand more
The increased frequency of catastrophic events, coupled with concerning trend of experienced adjusters leaving faster than new recruits joining the field, continues to take a toll on the industry.
Accuracy
Precision when it matters most
As claim volume and complexity increases, the insurance industry faces significant challenges in managing claims accurately, leading to customer dissatisfaction and potential financial repercussions.
Customer Experience
Protecting your brand reputation
Staff turnover and attrition has been exceptionally high in recent years, causing strains on an already stretched workforce. Canadian insurers will need to find a way to adapt to increasing customer demands at a time when customer satisfaction levels are at a low point.
Technical Expertise
Experience and solutions that deliver
As technological advancements continue to automate routine functions within the claims cycle, human expertise remains indispensable for managing complex claims.
White Paper
Navigate the future of claims with Crawford
This white paper tackles key challenges in Canada’s insurance and claims industries, offering practical solutions to improve accuracy, expand capacity, strengthen technical skills, and enhance customer service to meet market demands.
Take control of your claims process
Learn through our experts and explore relevant resources, case studies, and blogs designed to guide you
Plugging the cyber gap | Whitepaper
As corporations' cyber strategies have matured, more are looking to bring their cyber incident response in-house rather than relying upon incident response solutions provided by their insurers as part of coverage. Download the whitepaper
The Crawford call centre: Where customer experience comes first
At Crawford’s Contact Centre, we know the claims process starts with the first call—often during a stressful moment. Our team is trained to respond with empathy and clarity, setting the tone for a smoother experience and building trust from the start. Read the blog
Navigating claims with confidence| Blog
Filing an insurance claim often means navigating a challenging and uncertain period. Whether due to a natural disaster, an accident or other unforeseen events, this is a time when policyholders need reassurance and support. The way insurers handle claims can significantly impact the customer’s experience and recovery journey. Read the blog
Challenges in transportation and cargo | Blog
Transportation and cargo claims are among the most complex in the insurance industry. As Canada's supply chain grows and cross-border logistics become increasingly intricate, insurers, brokers and carriers face mounting challenges in handling these claims efficiently. Read the blog
Storm-ready solutions | Blog
Imagine a large storm hits, causing widespread property damage. An insurer receives a surge of claims from homeowners needing repairs to their roofs, windows and plumbing. In this situation, the insurer must ensure two things: first, that the repairs are done correctly, and second, that there are enough qualified professionals to handle all the claims quickly. Read the blog
When disaster strikes, who gets help first? | Blog
It happens every year in Canada. Wildfires in B.C., hurricanes in the Atlantic, ice storms in Ontario—disasters don’t wait for paperwork. When catastrophe hits, the industry scrambles for adjusters and the harsh reality is: there aren’t enough to go around. Read the blog
Key Contacts
Meet our team of experts! From navigating local markets to delivering tailored solutions, our team brings deep industry knowledge and insights to every partnership. Connect with a key contact today to see how we can support your goals.
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