What really keeps claims leaders up at night

Greg M. Smith, president of Crawford & Company (Canada) Inc., says the nightmare isn’t just one mega‑catastrophe. It’s the relentless juggling of multiple disasters, strained capacity, and rising customer expectations across the country. The article explores how claims leaders navigate high‑severity events, manage resource shortages during regional catastrophes, and struggle with the operational strain of multiple mid‑size losses happening at once — all while balancing public perception and delivering consistent service.