Leveraging technology and a network of adjusters for prompt, reliable service
Crawford Vehicle Services (CVS) offers a comprehensive suite of services to accommodate all of our clients’ needs — from private automobiles to tanker trucks and other specialty equipment. Our service standards, quality assurance programs, and nationwide network allow us to deliver the highest service quality. The CVS suite of services can be tailored to offer solutions to meet the needs of our clients, who include insurers, self-insured entities, corporations and government bodies. Our services include the following.
Our specialists possess the expertise and ability to conduct appraisals on a wide range of vehicles including but not limited to — standard auto, heavy equipment (on and off road), marine, recreational and specialty vehicles. To accommodate the needs of our clients, CVS’s centralized intake center operates on a 24/7 basis ensuring that each assignment is sent to the closest, most qualified office within our network of appraisers across Canada and the United States. Quality and efficiency in service delivery are pivotal components of this service and are highlighted by our defined service standards, established quality controls and customization of workflow mapping to cater to our clients’ needs.
CVS specialists are well versed in conducting repair re-inspections, including audits of repair facilities, to ensure compliance with industry and client guidelines, or per an established repair plan. Inspections can be completed at any time during the repair process and can be conducted virtually or in-person, based on the needs of our clients and the nature of the re-inspections. Through the use of re-inspections, our specialists can substantiate quality of workmanship rendered by repair facilities, manage our clients’ indemnity dollars, and provide general oversight on the repair process.
Image desk services
Our specialists can review electronic photographs and estimates from independent repair facilities to ensure the proposed estimates are accurate and reasonable. Should revisions be required, we will work with the necessary parties to complete them accordingly. Our clients realize considerable benefits from this service in the form of expedited turnaround times, lower indemnity, reduced fees, reduced rental car costs, and the elimination of mileage charges. Additionally, we are able to provide ACV services in determining market value of total loss or total unrecovered theft vehicles for the purposes of settlement.
The auditing services conducted by our team of specialists consist of hard file reviews to ensure compliance to appraisal guidelines. We ensure that the results of our audits are presented and communicated to our clients in a clear and concise manner and that we identify key areas of improvement based on reported results.
Technical transcription services
Utilizing our image desk services, CVS offers the transcription of appraisals into TP proprietary estimating software. The outsourcing of this administrative task will serve to increase the capacity of technical professionals and is especially beneficial in high volume seasons.
- Appraising vehicles of any type
- Assessing repair cost versus the cost of replacement
- Accessing the right appraisal for every task
- Expediting the claims process
Why choose Crawford?
- Fast, efficient response time for appraisals throughout Canada and the United States
- Accurate assessments by skilled and knowledgeable professionals
- Centralized 24/7/365 national dispatching
- The largest independent appraisal provider in North America operating under performance driven initiatives
- Integration with the National Claims Management Centre to ensure prompt claims handling
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Crawford was very quick to order the appraisals on the vehicles and report back to me. I couldn't ask for better!Crawford & Company client