24/7 Claims Intake
With around the clock availability and omnichannel support, Crawford rapidly responds to your claims anytime, every time.
Losses can happen at any time and Crawford & Company is ready. We were the first to pioneer 24/7 claims intake, and we continue to lead the way with innovative, customer-centric, 24/7 claims operations that are ready for any claim, no matter how large or complex. Faster claims intake means faster response — and faster response means better claimant and policyholder satisfaction... and lower claims cost.
Crawford not only receives claims at any time, but also accepts them via any channel, including phone, email, website, mobile device, or via any supported or custom claims platform. After intake, claims are triaged and assigned the appropriate response. From medical case management to product recall response to managed repair to efficient loss adjusting, Crawford has the capabilities and experience needed to bring convenient, rapid response to any claim at any time… anywhere.
- Delivering superior claim intake and customer service
- Improving efficiency with overflow claim and phone support during peak periods
- Handling high volumes of calls on short notice
- Efficiently managing call volumes, call distribution and call history data
Why choose Crawford?
- Around the clock claim intake and customer service support for insured parties nationwide
- Dedicated phone number(s) and scripting for immediate and focused customer service
- Nationwide coverage during special events and catastrophes
- Top quality and superior customer service ensured by advanced call recording systems
- Customizable programs to meet the specific needs of our clients
Want to learn more?
Everything we do is meant to improve the speed of service and accuracy, and most importantly, to improve our clients’ profitability.Rohit Verma | Chief Executive Officer | Crawford & Company