It takes proven expertise to transform how claims and risk are managed
To successfully integrate technology into the claims cycle, you need the right people. For over 80 years, Crawford has helped carriers and self-insured companies solve complex claims and risk management challenges. Today, we are using our deep industry experience and trusted claims expertise to build a more efficient, data-driven and customer-focused future.
The Crawford technology portfolio includes proprietary tools developed in-house, as well as strategic partnerships with innovation leaders. This breadth of capabilities allows us to offer a tailored technology solution that meets our clients wherever they may be on their digital transformation journey. Most importantly, what we’re doing today will give claims professionals what they need to restore lives, businesses and communities faster and with greater empathy.
A better customer experience
Settle claims more quickly and improve the visibility of claim status.
Greater operational efficiency
Deliver more accuracy, lower cost and shorter processing times.
Richer data, better insights
Uncover trends, manage risk and deliver better outcomes.
Ease of integration
Connect seamlessly to technology solutions for any part of the claims lifecycle.
It’s clear that new technologies have the potential to dramatically declutter the insurance industry. To create effective digital solutions that simplify and optimize claims and risk management, however, you need the kind of deep expertise and trusted thought leadership that Crawford brings to the table.Rohit Verma | Chief Executive Officer | Crawford & Company
Digital solutions for every part of the claims process
Data and risk
To help our clients meet their pre- and post-loss objectives, we offer a robust suite of risk management, data analytics and automation tools that reduce overall cost and increase efficiency in the claims management process.
FNOL and triage
We leverage technologies like intelligent document processing (IDP) and artificial intelligence (AI) to improve the speed and accuracy of triage decisions following the first notice of loss (FNOL).
Inspection and adjustment
Effectively assessing and managing a claim can be a complex process, which is why we offer an integrated set of turnkey digital solutions including drone technology, virtual adjusting and inspection, and mobile applications.
Fulfillment and recovery
When a customer files a claim, they expect a fast, convenient resolution. Our digital fulfillment and recovery solutions accelerate speed-to-resolution and enhance customer experience while mitigating costs.
Learn more about some of our key technologies
Partner with us
To build a more efficient, data-driven and customer-focused future, we work with companies that are disrupting and decluttering claims and risk management.