We treat your customers like our own
The work of restoring lives means engaging with people at some of their most difficult and vulnerable moments. You need to know that your claims handling partners are treating your customers with the dignity and respect they deserve.
At Crawford, we’ve built a long-lasting business on the principle of “honesty and integrity above all.” Every member of our team is committed to ensuring that your customers receive the best possible support, care, and commitment.
Covering virtually every industry, our team delivers the expertise you need for any situation.
Best-fit, customizable services
Maximize efficiencies by leveraging only the services needed for each unique claim.
Available 24/7 — all around the world. Scale up or down as needed to meet any demand.
Claims handling that adapts to your needs
Navigating emerging claims handling options can be complex and confusing. That’s why we’ve developed TruLook — a revolutionary claims process that puts your claims in the right hands from the start.
Key solutions for insurance carriers
Trust your claims to the experts
From catastrophic natural disasters to minor property damage, Crawford’s experts have handled it all. Since 1941, the core of our business has been focused on delivering the best possible service for every type of claim, no matter the size or complexity.
Delight your policyholders with expert services delivered by a team dedicated to treating your customers like our own.
Lower your risk with more informed underwriting decisions
When you’re evaluating risk, you need reliable information quickly. Crawford specializes in delivering accurate information and imagery to assist underwriters in making the best decisions for their businesses, across personal and commercial lines.
By leveraging innovations such as drone technologies and on-demand field services through WeGoLook, we deliver affordable solutions that were previously considered cost-prohibitive.
Restore and rebuild with managed repair
Save time with powerful self-service tools
Crawford's CMS Self-Handling ADVANTAGE enables risk managers to handle claims within Crawford’s claims management system (CMS), streamlining processes by keeping all claims data in one place. Self-handled claims can also be effortlessly transferred to Crawford adjusters should they evolve to the point of requiring additional support.
Reporting on both self-handled and Crawford-handled claims can also be consolidated for a complete picture of claims data.
Respond immediately to your policyholders — even when demand is high
Crawford’s workforce is ready to respond to your policyholders when they are facing the unimaginable. We react quickly in nearly every corner of the globe. From natural disasters to man-made catastrophes to the largest and most complex of claims, our global coverage and 24-hour intake facilities stand ready to meet your needs.
Leverage a host of specialty services
Crawford's breadth of service offerings extends beyond the realm of traditional claims adjusting and administration. We have developed both niche and wide-spend value-added services to address the unique needs of our insurance carrier clients.
Learn more about Crawford's solutions for insurance carriers