Crawford & Company response plan following Fort McMurray flooding
The world’s largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates announced today that their resources are on the ground in Fort McMurray to respond to potential claims arising from the flooding as soon as conditions permit. Additional resources are staged in the firm’s nearby offices to provide support when required. Fort McMurray is a region that is all too familiar to Crawford’s adjusters and managers, where a large team helped the community recover from the devastating wildfires four years ago.
Up to 15,000, Fort McMurray residents were forced to leave their homes by Monday evening, as the rivers surrounding the city began flooding early Sunday morning. The situation is developing rapidly and conditions on the ground are changing almost hourly. With evacuations in place, access to the affected areas is restricted and will be for several days. In response, Crawford adjusters in Fort McMurray, along with employees who live in the community, have been on site since day one, helping triage losses and complete emergency on-site assessments where necessary.
“COVID-19 precautions and travel restrictions will make this a unique and challenging event to manage. However, Crawford has been developing plans since the early days of the pandemic to handle this type of scenario. The nature of these losses and severity of damage is such that we anticipate the need to complete on-site inspections in most cases. At the same time, we will have to follow social distancing protocols and COVID-19 safety precautions”,
said Jim Eso, senior vice president, Crawford Claims Solutions in Canada.