Resources
Type: White Paper
A new look at claims: Innovation is improving the customer experience
Insurers are beginning to differentiate their offerings through claims innovation. With the advent of innovative technologies, the claims…
The Australian electricity market
The electrical grid in Australia, managed by the National Electricity Market (NEM) is one of the world’s longest interconnected power…
How TPAs can help risk managers use technology to optimize claims outcomes
Managing a claim means dealing with a loss that’s already happened, so it makes sense that claims administration can be perceived as a…
Comorbid conditions in workers compensation
As our population ages, chronic health conditions will become more prevalent and significant in the workforce. Chronic…
The Internet of Things (IoT) will change claims and risk forever
The insurance industry has been investing heavily into new technologies, and one particular technology has clearly demonstrated the…
Techniques for managing difficult claimants
Managing difficult claimants is part of the job for anyone who handles claims in a professional capacity. For the more seasoned…
Best practices to managing workers compensation costs
Absenteeism significantly impacts corporate profitability, costing Canadian companies over $16 billion per year. In the United States and…
Common insurance coverage issues in errors and omissions claims
Professional liability, specifically errors and omissions, continues to be a rather specialized type of insurance coverage requiring a…
Leveraging analytics and artificial intelligence (AI) to enhance employer return to work programs
Research shows that returning to work speeds up the injured worker’s healing process; therefore, it is in the best interest of injured…
No more waivering on waivers
The Ontario Court of Appeal recently considered the balancing of interests between occupiers and users of recreational facilities. The…
Achilles' heel in the protection for WSIB Schedule 1 employers
The Workplace Safety and Insurance Act contains what is essentially a grand compromise between employers and employees, creating…
Managing employee leaves
There is an ever-evolving dynamic between employer and employee as more emphasis is placed on work-life balance. This focus is derived out…